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1. Introduction
DIGITALEASE SOLUTIONS LIMITED (hereinafter referred to as "we") is committed to providing you with high-quality coin purses, storage bags, passport holders, and related services. Our official website is digitaleasepro.com. If you have any questions or need further communication, please feel free to contact us at [email protected].
We understand that your privacy is of paramount importance to you and therefore take the protection of your personal information very seriously. This Privacy Policy aims to provide you with a clear and transparent explanation of how we collect, use, store, share, and protect your personal information when you use our website, products, or services, as well as your rights related to such information. Please read this Privacy Policy carefully before using our services to ensure that you fully understand and agree to its contents.
2. Scope of Application
This Privacy Policy applies strictly to all users located in the European Union who use our coin purses, storage bags, passport holders, and related services offered through digitaleasepro.com. Whether you browse product information on our website, purchase our products directly, or use our product-related online services, this Privacy Policy applies throughout the entire process, fully protecting your data privacy rights within the EU. 3. Data Collection
Data Types Collected
Personally Identifiable Information: When you interact with us, we may collect information such as your name, gender, and date of birth. This information helps us better understand you and provide you with more personalized service and support.
Contact Information: We collect your email address, phone number, and physical address. We collect your email address and phone number so we can communicate with you promptly during order processing and product delivery, such as updating you on the shipping status and progress of your order. We collect your physical address so we can accurately deliver your purchased coin purses, organizers, passport holders, and other products.
Financial Information: When you purchase our products, we collect payment-related information, such as credit card number and payment gateway transaction ID. This information is used only to complete the payment transaction and for subsequent financial matters such as refunds and after-sales service. We implement strict security measures to ensure the safety of your financial information.
Browsing and Usage Data: Our servers automatically record data generated when you visit the digitaleasepro.com website, such as your IP address, browser type, operating system, access time, pages viewed, and clicks on the website. This data helps us analyze website usage and optimize website performance and user experience, for example, by understanding which product pages are most popular and optimizing product display.
4. Collection Methods
User Registration and Account Creation: When you register an account on our website digitaleasepro.com, you will enter personal information such as your name, email address, and password. This information will be used to create your unique account and facilitate subsequent login and order management.
Order Information: When you place an order for our coin purses, organizers, and passport holders, you will be asked to provide your shipping address, contact information, and payment details to ensure smooth order processing and product delivery.
Website Interaction: As mentioned above, we automatically collect website browsing and usage data through server logs. Additionally, when you use the search function on the website, participate in surveys, submit feedback, or inquire, we also collect data to understand your needs and opinions and improve our products and services.
Third-Party Sources: In some cases, we may obtain your personal information from third-party partners, but we ensure that these third parties adhere to strict data protection regulations. For example, if you log in to our website through a third-party platform (such as a social media account), we may obtain certain information you authorize to share from that platform to streamline the registration and login process.
Purpose of Collection
Product Delivery and Service Provision: We collect your contact information and shipping address to ensure the accurate and timely delivery of your purchased products. We collect your payment information to facilitate transactions and ensure you receive the products you desire. We also use the browsing and usage data we collect to optimize website functionality and enhance your shopping experience.
Customer Communication and Support: We collect your email address and phone number to communicate with you, answer your questions about product usage and order status, and provide necessary technical support and after-sales service, such as promptly contacting you to resolve any product quality issues.
Personalized Experience: We use the personal information you provide, as well as your browsing and usage data, to understand your preferences and purchasing habits and provide you with personalized product recommendations, such as recommending coin purses, organizers, or passport holders that suit your style and needs. Business Analysis and Improvement: The collected data helps us analyze our business operations and understand market trends and customer needs. This allows us to continuously improve product design, quality, and service levels, and launch new products that better meet market demand. For example, we can optimize product designs based on customer feedback on the size and functionality of different storage bags.
5. Data Use and Sharing
Usage Principles
We strictly adhere to the principles of lawfulness, propriety, and necessity in the use of your personal information. We ensure that all data usage is within the scope of the purposes clearly communicated to you and does not exceed the limits necessary to achieve those purposes. For example, we use your purchase history to analyze your purchasing preferences to provide you with product recommendations that better meet your needs. However, this analysis is used solely to improve the quality of our products and services and will not be used for any other commercial purposes without your consent.
Internal Sharing
To ensure the smooth operation of our business, we may share your personal information within different departments within the company. For example, our customer service department may access your order information and contact information to provide you with timely and accurate responses to inquiries about order status or product issues. Our logistics department may access your shipping address and contact information to ensure that products are delivered to you accurately. Our data analytics department may use your browsing and purchasing data to analyze market trends and optimize product strategies. However, this data is subject to strict access control and encryption during sharing to ensure the security of your information.
Third-Party Sharing
In some cases, we may share your personal information with third-party partners, but we will take strict measures to protect the security of your information. Logistics Partners: To facilitate product delivery, we will provide your name, shipping address, and contact information to our logistics partners. These partners have signed strict data protection agreements with us, promising to use your information only as necessary to perform logistics and delivery services and to implement the same stringent data security measures as we do.
Payment Institutions: When you make a payment, we will provide necessary payment information (such as payment amount, payment method, and transaction ID) to our payment institutions to complete the payment process. These institutions are also subject to strict industry regulations and security standards, and we ensure that they adhere to the highest security and privacy principles when handling your payment information.
Other Third-Party Service Providers: We may share some of your anonymized or aggregated data with other third-party service providers (such as data analytics companies and marketing partners) for purposes such as market analysis, product improvement, and marketing campaign optimization. These third-party service providers are also required to adhere to strict data protection agreements and may only use this data as expressly authorized by us and may not use it for any other purpose. We will not share your sensitive personal information (such as your ID number or credit card security code) with third parties without your explicit consent. Data Storage and Security
6. Storage Period
We determine the storage period based on the type of data and the purpose of collection. Generally, order-related data (such as order information and payment records) will be stored for [X] years after the order is completed to meet possible after-sales and financial audit requirements. User registration information will be retained for the duration of the user's account. If the user voluntarily cancels their account, we will delete the relevant information within [X] months, except for information required to be retained by law. We will analyze and use browsing and usage data within [X] months of collection, after which we will anonymize or delete the data to reduce data storage risks. Once the data storage period expires, we will securely delete or destroy the data to ensure that your information is not improperly retained.
7. Security Measures
Encryption Technology: We use industry-standard encryption algorithms, such as AES 256-bit encryption, to encrypt your sensitive data (such as credit card numbers and payment information) during storage and transmission. This ensures that the data cannot be stolen or tampered with during transmission. Even if the data is illegally obtained, it is difficult to decrypt and use. Access Control: We implement a strict access control policy. Only authorized employees can access your personal information, and these employees may only access and process data to the extent necessary to perform their job duties. We use a role-based permission management system to assign different access rights to different employees, ensuring strict data access restrictions and reducing the risk of internal leaks.
Regular Backup: We have established a comprehensive data backup mechanism and regularly back up your personal information. The backup data is stored in a secure location. This allows us to quickly restore the data in the event of data loss, corruption, or attack, protecting your rights and ensuring the continuity of our services. We also implement security measures such as encryption to ensure the security of the backup data.
Security Audits: We conduct regular security audits and vulnerability assessments to promptly identify and remediate potential security risks. By reviewing system operation logs, we can monitor data access and processing, identify abnormal behavior, and take appropriate measures to ensure the continued effectiveness of our data security system.
Physical Security: Our data servers are stored in facilities with strict physical security measures. Physical access is restricted, and fire, water, and theft prevention measures are implemented to protect servers and storage devices and prevent data leaks due to physical damage or loss. 8. User Rights
Right of Access
You have the right to request access to the personal data we collect and store about you. If you wish to exercise this right, please contact us by email at [email protected]. In your email, please provide clear and accurate personal information so that we can quickly confirm your identity and locate the relevant data. We will respond to your request within [X] business days of receiving it and provide you with a copy of the requested data. Unless otherwise required by law or there are exceptional circumstances requiring additional time to process your request, we will provide you with the specific reasons and estimated processing time in our response.
Right to Correction
If you discover that the personal data we hold about you is incorrect or inaccurate, you have the right to request that we correct it. Please contact us at [email protected], providing a detailed description of the data to be corrected and the corrected information. We will verify and process your correction request within [X] business days of receiving it and promptly update your personal data. If we require further information to verify your request, we will contact you. Right to Erasure
You have the right to request that we erase your personal data if:
The purpose for processing the data has been achieved, is impossible to achieve, or is no longer necessary, for example, if the product you purchased has been delivered and the order data is no longer required for any necessary business purpose.
You have withdrawn your consent to the processing of the data, and we have no other legitimate reason to continue processing the data.
Our processing of the data violates legal or regulatory requirements.
Your personal data was collected when you were a minor, and you are now an adult and request erasure.
If you wish to exercise your right to erasure, please email us at [email protected], stating your request and the circumstances. We will process your request within [X] business days of receiving it. Once we have completed the erasure, we will confirm that the data has been erased, unless we are required to retain the data for a certain period of time under legal or regulatory requirements, such as tax or accounting regulations. In this case, we will explain why we cannot completely erase the data and the retention period for the data.
Right to Data Portability
You have the right to access your personal data and receive it in a structured, commonly used, and machine-readable format. You also have the right to request that we transfer this data directly to another data controller designated by you, provided such transfer is technically feasible. For example, if you wish to transfer your purchase history and personal preferences on our website to another similar shopping platform, you may request data portability from us.
To exercise your right to data portability, please send us a request at [email protected], specifying the scope of data you wish to access and, if you are requesting a transfer to a third party, the third party to whom the data will be transferred. We will process your request within [X] business days of receiving it and provide you with a copy of the data or transfer it as requested, ensuring that you can access and transfer your personal data smoothly and exercise full control over it.
9. Policy Changes
We may change this Privacy Policy based on business developments, legal changes, or other legitimate reasons. If a policy change occurs, we will promptly notify you of the change by posting a prominent notice on our website digitaleasepro.com or by sending a notification to the email address you provided when you registered. We encourage you to review this Privacy Policy regularly to stay informed of any changes to how we process your personal information. If policy changes involve substantial modifications to key terms such as the collection, use, and sharing of your personal information, we will obtain your explicit consent again before the changes take effect. This ensures that you are fully aware of the changes and can make your own decision whether to continue using our products and services. We will not make retroactive changes to this Privacy Policy that would adversely affect your rights without your consent, ensuring that your legitimate rights and interests in data privacy are fully protected.
10. Contact Information
If you have any questions, comments, or suggestions regarding this Privacy Policy, or wish to exercise your user rights, please feel free to contact us through the following methods:
Email: Send an email to [email protected]. We will strive to respond and address your inquiries within 1-2 business days of receiving your email to ensure that your privacy concerns are properly addressed. In your email, please clearly and accurately describe your question or request and provide the necessary personal information so that we can verify your identity.